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CANCELLATIONS & RETURNS
If you need to cancel your medical alert system monitoring or other monthly service please call our Customer Support team at +1-888-343-1513.
Canceling monthly services:
- For purchases made before 5/13/24:
- The equipment will need to be returned to UnaliWear in good condition (i.e. normal wear) before we can cancel any monitoring service and discontinue billing. This is to ensure our customers are protected for as long as they have the equipment available for use.
- Service will be canceled effective the day the system is received by UnaliWear. Upon receipt of the equipment a prorated refund will be issued for the unused service period that may have been prepaid. For returns within the 30-day trial period, a $75 restocking fee applies; and this fee includes UnaliWear providing the customer with a free return shipping label via email. The processing of any refund may take up to 30 days upon receipt of your system.
- For purchases made on or after 5/13/24:
- Cancellation will be effective upon receipt of a signed Cancellation Letter provided by UnaliWear via either mail or email. Upon receipt of the executed Cancellation Letter, a prorated refund will be issued for the unused full months of service period that may have been prepaid, refunded at the undiscounted price. In addition, UnaliWear may give the Purchaser the option to return their equipment (watch, batteries, charger) and, if inspection by UnaliWear determines that all equipment is in full working order, the Purchaser will be provided an equipment refund of up to 40% of their original purchase price. The amount of the total equipment refund, and the determination of the equipment functionality, is UnaliWear’s sole discretion. The processing of any refund may take up to 30 days upon receipt of your Cancellation Letter and equipment, if applicable.
- For all purchases:
- For returns within the 30-day trial period, a $75 restocking fee applies; and this fee includes UnaliWear providing the customer with a free return shipping label via email. The processing of any refund may take up to 30 days upon receipt of your system and/or signed Cancellation letter, whichever is applicable.
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When returning items back to UnaliWear (if UnaliWear’s provided shipping label is not used), we strongly recommend requesting a tracking number from the shipping carrier to confirm the arrival of the package. We also recommend the use of the original packing boxes to guard against damage in shipping.
PROMOTIONAL DISCOUNTS
Promotional discounts will be forfeited if any changes are made to the initial order, including billing cycle changes, within twelve (12) months of date of sale. UnaliWear will have the right to charge the customer or offset any of these additional costs against any monies due to the customer.
LOST OR DAMAGED EQUIPMENT
A lost or damaged equipment fee of up to $650 will be charged for the Kanega Watch system. The Kanega Watch system must be returned with the Kanega Watch with watchband, battery charger, USB cable, USB wall charger, and 4 removable battery pods, otherwise a lost equipment fee will apply.
For instructions on how to return products or cancel services not included above please call our Customer Support team at (888) 343-1513.
Dated: May 9, 2024
A serial entrepreneur, Jean Anne Booth has 30 years of experience in high technology. Her background spans from P&L business unit management to marketing; product definition; systems, software, and applications engineering; silicon development engineering; and operations and product engineering.
